Privacy Policy

Privacy Policy

Introduction

Welcome to https://companion-care-laguna-vista-texas.primarycareaid.com (hereinafter referred to as “Companion Care Laguna Vista Texas,” “we,” or “our”). We prioritize and commit to safeguarding your privacy by ensuring the secure handling of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, storage, access, and processing of personal information in alignment with various global privacy regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), along with Colorado’s, Utah’s, Connecticut’s, Virginia’s, South Africa’s and other relevant state and regional privacy laws.

Scope

This policy encompasses all aspects of our online presence, including but not limited to, our website, mobile applications, online services, products, and any other digital platforms under our control. It is important to emphasize that this policy does not extend to third-party sites, applications, or services accessible through links on our platform. These entities have their own privacy policies governing data collection and usage.

Processing Activities

This Privacy Policy governs your interactions with us when:

  • You utilize our applications and services as an authorized user.
  • You visit any of our websites linked to this Privacy Statement.
  • You receive communications from us, such as newsletters, emails, phone calls, or text/SMS messages.

Personal Data Collection

We gather various types of personal data to enhance your experience and improve our services. The categories of data collected include:

  • Account Information: Details required to create and manage your user account.
  • Payment Information: Data needed for processing payments, including credit card numbers and billing addresses.
  • Financial Information: Records of transactions and financial history relevant to our services.
  • Purchase Information: Items or services purchased from us, along with associated details.
  • Mobile Device Identifiers: Unique identifiers from your mobile device for analytics and improved user experience.
  • Location Data: Geographic positioning data when you interact with our location-based services.
  • Feedback: Any comments, suggestions, or reviews you provide to enhance our services.
  • Social Media Information: Details acquired through social media platforms when users choose to connect their accounts.
  • Product Information: Data related to products you purchase or show interest in, including preferences and usage patterns.

We collect this data through direct user input, interactions with our systems, and the use of automated technologies. Additionally, we may receive personal data from third parties who assist us in delivering services, subject to their respective privacy agreements.

Cookies

Cookies are small text files stored on your device to enhance your browsing experience. We employ cookies for several purposes:

  • Strictly Necessary: These cookies are essential for the basic functionality of our website and apps.
  • Preference: They remember user preferences, such as language settings or location choices.
  • Analytics: Used to collect information about how you interact with our platform, helping us improve its performance.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

The duration for which we retain personal data depends on the purpose of collection and applicable legal requirements. We keep data only as long as necessary for our business operations, to fulfill contractual obligations, or as required by law. Once the retention period expires or when data is no longer needed, we delete or anonymize it to prevent re-identification.

Security Measures

We implement robust security measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

  • Encryption: We use encryption for secure data transmission and storage.
  • Secure Third-Party Processing: We engage reputable third-party service providers who adhere to strict privacy and security standards.

Children’s Privacy

We do not intentionally collect personal information from children under the age of 18. If we learn that we have collected such data, we will take steps to delete it promptly.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

  • Access and rectification of your data.
  • Erasure (right to be forgotten).
  • Restriction or objection to the processing of your data.
  • Data portability.
  • The right not to be subjected to automated decision-making.
  • Appeal or complain about our data handling practices.
  • Withdraw consent at any time.

To exercise these rights or for any data-related inquiries, please contact our dedicated privacy team via email at [email protected] or by post to the address provided on our website.

Changes to Policy

We reserve the right to update and modify this Privacy Policy at any time. Any significant changes will be posted on our website, ensuring transparency in our practices.

Contact Information

For privacy-related matters, general inquiries, unsubscribe requests, or feedback, please reach out to us through the following channels: